You can safely entrust these questions to a chatbot. The chatbot recognizes the customer's question, provides an immdiate answer and shares the correct information. In the unlikely event that the chatbot cannot resolve the matter, the conversation is automatically assignd to a real-life employee. A conversation with a customer service chatbot might look like this: A chatbot can inform customers about, for example, delivery time, shipping costs, returns and opening hours. If you notice that there are many questions about a different topic, you can teach the chatbot to answer these questions as well. This way you make the chatbot a little more intelligent.
The benefits of a chatbot for customer service Customer questions are answerd faster. Customer satisfaction goes up. Read here how Kitcentrum uses a chatbot for their customer service. Recruit candidates in a unique way We provide high-quality Whatsapp list we have Instagram is regularly usd for recruitment. For example, open positions are shard by employees and vacancies are advertisd by companies. However, it is not often that a potential candidate applies directly. Why? Because he still has questions. For example, questions about the position, conditions or duration of the vacancy. Fortunately, a chatbot can also be helpful here by answering questions, sharing vacancy information and even processing the application.
A conversation with a recruitment chatbot might look like this: In the example above, the chatbot asks for a few details from the candidate, he says to send an email as soon as more is known about the application. This is not necessary. You can also have the chatbot fill in the complete application form. This way the candidate does not have to leave the chat to finalize the application. The benefits of a chatbot for recruitment Questions from potential candidates are answerd immdiately. The threshold for applying is much lower. Marketing and lead generation You can also use a chatbot for marketing purposes.